Cancelling your order

• •Before preparation starts: call the canteen to cancel and you get a full refund.
• •After preparation starts: cancellation is at the canteen's discretion, because cooked food cannot be resold — except when ward staff say the patient must not have the food, in which case you get a full refund regardless of how far along preparation is.

When the canteen cancels

If the canteen has to cancel your order — an item became unavailable, the kitchen closed, the patient was discharged, moved or could not be found, or nursing staff gave an instruction against it — you get a full refund.

Duplicate charges

If the same order is charged twice, the extra payment is refunded in full.

Wrong item or a quality problem

Call the canteen within 2 hours of delivery. Depending on the situation, you'll be offered a replacement or a refund, at the canteen's discretion.

How refunds are paid

Refunds are always paid back to your original payment method, through Razorpay, by Apex Welcare Private Limited, which collected your payment. There are no cash refunds. Once a refund is approved, it is initiated within 2 working days; banks usually credit it within 5–7 working days after that.

Money deducted, order not confirmed

If money has been deducted but your order doesn't show as confirmed, please do not pay again. Call the canteen with your order code — staff will check the payment with Razorpay and either confirm your order or refund you in full.

How to request a refund

Contact the canteen by phone, or write to [EMAIL_ADDRESS], with your order code. You can find your order code and current status at /track or on your order link.